RETURNS & REFUNDS

At New Era Cap Company Ltd, we’re committed to providing premium products and great service. If you’re not completely satisfied with your purchase, you can return any unworn and unlaundered item within 30 days of purchase for a full refund.

All returns must be registered through our official ReBOUND portal. Returns sent outside this process cannot be accepted or refunded.

Start your return with ReBOUND

Refund Timeframe

Once your return has been received and processed, refunds can take up to 28 days to complete. Most refunds are processed within 14 working days, but please allow up to 28 days during busy periods. Postage charges are refunded only if the item was sent in error or is damaged or defective.

Free Returns Regions

We offer free returns through ReBOUND in the following regions:

  • United Kingdom
  • Germany
  • France
  • Italy 
  • Spain (excluding Balearic & Canary Islands)


If you are located in one of these regions, you can start your free return online via the ReBOUND portal.

Paid Returns (Other Regions)

If your country is not listed under our free returns regions, you can still return your items through ReBOUND. Standard return shipping charges will apply. Follow the instructions provided in the ReBOUND portal to complete your return.

Self-Post Returns (ReBOUND Required)

For the countries listed below, we currently offer a Self-Post return option only. You must first create your return in our official ReBOUND portal - returns sent without a ReBOUND reference cannot be processed or refunded.

After registering your return in ReBOUND, follow the Self-Post instructions provided. You’ll be responsible for postage costs and must keep valid proof of posting and tracking details.

Self-Post only countries: Albania, Andorra, Bosnia-Herzegovina, Cyprus, Gibraltar, Isle of Man, Liechtenstein, Malta, Moldavia, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland.

Damaged or Incorrect Items

If you’ve received an item that’s damaged, defective, or incorrect, please contact our Customer Service Team before returning it. You may be asked to provide photos of the issue so we can review and confirm the fault. Once our team has reviewed the evidence and approved the return, we’ll confirm the next steps and, where applicable, issue a refund for the item and any delivery charges.

Returns Policy

  • Items must be returned within 30 days of purchase. Returns after this period cannot be refunded or returned.
  • If your item develops a manufacturing flaw within 6 months of purchase, please contact our Customer Service Team for assistance.
  • If your item was purchased from another retailer, please contact them directly to arrange your return.

Refunds After Returning an Item

When tracking shows 'delivered', it means your parcel has reached our returns hub, not yet our warehouse. It will still need to be received, checked, and processed before a refund can be issued.

Please allow up to 28 days from the date you drop off your parcel for your refund to be processed. We’re unable to manually issue or speed up refunds before this time.

Christmas Returns Policy

To make festive shopping easier, purchases made between 1 November and 24 December 2025 can be returned until 30 January 2026. Orders placed on or after 25 December follow our standard 30-day policy.

How do I start my return?

All returns must be raised through the ReBOUND portal. Follow the link above to start your return and receive step-by-step instructions.

When will I receive my refund?
Most refunds are processed within 14 working days after your return is received, but please allow up to 28 days during busy periods.

Can I exchange an item?
We currently do not offer exchanges. Please return your item for a refund and place a new order for the desired product.

Do I need the original packaging?
Where possible, please return your item in its original packaging to help us process it efficiently.

Need Help?

If you have any questions about your return, please contact our Customer Service Team. We’re available Monday to Friday, 9am–5pm (UK GMT), and happy to assist.