RETURNS & REFUNDS
Please be sure to check here for our last shipping dates, to guarantee a Christmas delivery.
Start your return with ReBOUND
New Era Cap Company Ltd is proud to provide our customers with the finest quality products. However, if you are not completely satisfied with your purchase, simply return it unworn and unlaundered within 30 days for a full refund.
CHRISTMAS RETURNS POLICY
To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online between 1 October - 24 December 2023 can be returned up until 26 January 2024. For purchases made from 25 December onwards, our normal refund policy will apply.
Last shipping dates to guarantee Christmas delivery:
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Albania, Andorra, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Gilbraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden |
| 17th December (Order by 11:59pm (GMT) |
United Kingdom, Switzerland, Republic of Ireland, Austria, Spain, Italy |
| 18th December (Order by 11:59pm (GMT) |
Belgium, Denmark, Luxembourg, The Netherlands, France, Germany |
| 19th December Express (Order by 10:00 (CET) |
France |
| 20th December Express (Order by 10:00 (CET) |
Germany |
FREE RETURNS:
Please note, we are offering free returns in the below regions if you use our ReBOUND returns method. Click here to start your free return now. If you choose to return your order using another method, you will not qualify for free returns and will be responsible for the return delivery costs.
Regions eligible for Free Returns:
- United Kingdom
- Germany
- France
- Italy
- Spain *excludes Canary Islands
If you are located outside of these regions, unfortunately you will not qualify for free returns and will be responsible for return delivery costs, you can still start your returns process by visiting the page.
Can’t find what you’re looking for? See our FAQ’s:
How do I return something?
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?