RETURNS & REFUNDS

Start your ReBOUND return here.

New Era Cap Company Ltd is proud to provide our customers with the finest quality products. However, if you are not completely satisfied with your purchase, simply return it unworn and unlaundered within 30 days for a full refund.

EXTENDED CHRISTMAS RETURNS POLICY

To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online or in store between 1 November and 24 December 2022 can be returned up until 27 January 2023. For purchases made from 25 December onwards, our normal refund policy will apply

FREE RETURNS:

Please note, we are offering free returns in the below regions if you use our ReBOUND returns method. Click here to start your free return now. If you choose to return your order using another method, you will not qualify for free returns and will be responsible for the return delivery costs.

Regions eligible for Free Returns:
- United Kingdom
- Germany
- France
- Italy
- Spain

If you are located outside of these regions, unfortunately you will not qualify for free returns and will be responsible for return delivery costs. You can still start your returns process by clicking here.

Can’t find what you’re looking for? See our FAQ’s:

How do I return something?
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?