You can easily send back your return by ReBOUND. (Restrictions apply*)
1. Click here to register a return.
2. Enter your information and order number.
3. Select your choice of return method and send off.
4.Track your return by entering your tracking number or order number at https://neweracap.intelligentreturns.net/tracking
*This method is not available for Norway, Switzerland, Serbia, Bosnia & Herzegovina, Albania, Belarus, Andorra, Jersey, Moldova, Guernsey, Montenegro, Monaco, San Marino, Gibraltar, Liechtenstein and Isle of Man.
_____________________________________________________________________________________________________________
Or alternatively complete the Returns Form included with your shipment, send this with your purchase, in its original packaging, using the Return Address Label provided, to our warehouse at the below address.
Returns Address:
XPOLogistics
Achtseweg Noord 25
5651 GG
Eindhoven NL
*When returning your item to us, please ensure that you use a tracked service or retain a proof of postage so that we can guarantee you will receive your refund even if your item gets lost along the way.
_____________________________________________________________________________________________________________
Can’t find what you’re looking for? See our FAQ’s:
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?
Please do not try to return unwanted items after your 30 day return period has passed, we will not issue a refund and cannot return your items back to you.
If you bought the item/s from the New Era Cap Europe website and are dissatisfied due to a manufacturing flaw, and it is past 30 days from the day of purchase, we allow up to 6 months from the time of purchase for a replacement item. Please contact our Customer Services team to discuss this further, prior to returning your goods.
Please note that in this case, New Era Cap Company Ltd offers you a replacement of any item of your choice of equal or lesser value that is available on our website in your size.
If you did not buy the item at the New Era Cap Europe website please contact the retailer directly.
Can’t find what you’re looking for? See our FAQ’s:
How do I return something?
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
You are signing up to receive product updates and newsletters. By signing up, you are consenting to our privacy policy but you can opt out at any time.
