RETURNS & REFUNDS

Start your return with ReBOUND

New Era Cap Company Ltd is proud to provide our customers with the finest quality products. However, if you are not completely satisfied with your purchase,  you can return any of the items from your order. Simply return them unworn and unlaundered within 30 days of purchase for a full refund. To do this click here and follow the instructions on the ReBOUND portal.

FREE RETURNS:

Please note, we are offering free returns in the below regions if you use our ReBOUND returns method. Click here to start your free return now. If you choose to return your order using another method, you will not qualify for free returns and will be responsible for the return delivery costs.

Regions eligible for Free Returns:
- United Kingdom
- Germany
- France
- Italy
- Spain *excludes Canary Islands

If you are located outside of these regions, unfortunately you will not qualify for free returns and will be responsible for return delivery costs, you can still start your returns process by visiting the page.

Can’t find what you’re looking for? See our FAQ’s:

How do I return something?
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?