You can easily send back your return by ReBOUND. (Restrictions apply*)
1. Click here to register a return.
2. Enter your information and order number.
3. Select your choice of return method and send off.
4.Track your return by entering your tracking number or order number at https://neweracap.intelligentreturns.net/tracking
*This method is not available for Norway, Switzerland, Serbia, Bosnia & Herzegovina, Albania, Belarus, Andorra, Jersey, Moldova, Guernsey, Montenegro, Monaco, San Marino, Gibraltar, Liechtenstein and Isle of Man.
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Or alternatively complete the Returns Form included with your shipment, send this with your purchase, in its original packaging, using the Return Address Label provided, to our warehouse at the below address.
Returns Address:
XPOLogistics
Achtseweg Noord 25
5651 GG
Eindhoven NL
*When returning your item to us, please ensure that you use a tracked service or retain a proof of postage so that we can guarantee you will receive your refund even if your item gets lost along the way.
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Can’t find what you’re looking for? See our FAQ’s:
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?
If you have recieved an item that is damaged, defective or incorrect, please contact our Customer Services team to discuss this further, prior to returning your goods.
Please note that you may be asked to provide a photograph of the damaged/defective/incorrect items.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged, defective or incorrect, we will refund the delivery charges incurred in sending the item to you. New Era Cap Company Ltd will only send you a replacement or provide a refund for a damaged, defective or incorrect item once our customer services rep has received proof of fault.
In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Can’t find what you’re looking for? See our FAQ’s:
How do I return something?
Can I return to a store?
How long will it take to process my refund?
It’s past the return policy, what happens now?
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