Method 1 – ReBOUND
If you wish to return your order, you can easily do so via ReBOUND. Customers who are in the United Kingdom, Germany, France, Italy, and Spain will qualify for a free return when using this method. However, if you are located outside of these regions, unfortunately you will not qualify for a free return, so you will be responsible for covering the cost of your return delivery costs.
Please follow these steps to complete your return via ReBOUND:
1. Click here to start your return.
2. Enter your information and order number on the form.
3. Select your choice of return method and send off.
4. You can track your return by entering your tracking number or order number at https://neweracap.intelligentreturns.net/tracking
*Please note that this method is not available in Norway, Switzerland, Serbia, Bosnia & Herzegovina, Albania, Belarus, Andorra, Jersey, Moldova, Guernsey, Montenegro, Monaco, San Marino, Gibraltar, Liechtenstein, and Isle of Man.
Method 2 – Returns Form
If you wish to use an alternative method to process your return, then you can do so by completing the Returns Form included with your shipment. Please make sure that you send this form with the item(s) you want to return in its original packaging, and use the provided returns address label to the following address:
Achtseweg Noord 25
*This return method does not qualify for free return, so you will be responsible for the cost of return delivery.
All UK Royal Mail returns now need to complete a customs declarations form (CN22 or CN23) for gifts and goods sent abroad. Items sent without a customs declaration (CN22 or CN23) or an incorrectly or partially completed declaration may be delayed or returned to sender (this does not apply to ReBOUND returns).
- For Tracked & Signed returns please complete a CN22A form here.
- For Standard and Economy returns please complete a CN22B form here.
- For returns over the value of £270 please complete a CN23 form here.
*When returning your item to us, please ensure that you use a tracked service or retain a proof of postage so that we can guarantee you will receive your refund even if your item gets lost along the way.
Can’t find what you’re looking for? See our FAQ’s:
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?