Frequently Asked Questions (FAQs)

Our most commonly asked questions to do with product, orders and delivery.

Frequently Asked Questions (FAQs)

Our most commonly asked questions to do with product, orders and delivery.

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Klarna FAQs

How do I know if the cap I want is in stock?
Anything out of stock will display a label telling you so, you can also refine products on a listing page to only show items that are available.

Can you tell me if you're getting an item back in stock?
We do restock certain styles on a regular basis but cannot guarantee all styles/sizes will become available. The best way to be sure is to send us information on the product and we can let you know when we might expect more back in. Due to the huge range of caps we offer, we are confident however, that we will have something in stock to suit your requirements

Do you have a catalogue of all your products available?
We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to our Email Newsletter

How do I subscribe to your E-mail Newsletter?
Our Newsletters are emailed to subscribers when we have something exciting to tell you. This gives you the chance to be the first to hear about our latest styles. Subscription is free. When you place an order, we also give you the opportunity to opt-in to our newsletter. We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. You can also unsubscribe at any time. For full details read our Our Privacy Policy

How do I opt-out of the E-mail Newsletter?
To opt-out of our email newsletter, simply click on the ‘Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further E-mail Newsletters unless you choose to re-subscribe to them. If you have an account with us, you can also update your mailing preference in the My Account area

Do you sell plain 59FIFTYS without any team logos?
Yes we sell ‘blank’ 59FIFTYs, we also have snapbacks and other silhouettes available in this style,  we refer to them as “New Era Flag” or "New Era Cotton Snap"

I’ve lost the Visor Sticker on my cap - can I get another one?
Our Visor Stickers are part of the branding that tells everyone you’re wearing a genuine, authentic New Era 59FIFTY. Sometimes you may find the sticker on the upper or lower peak, depending on the design and fabric of the cap. The stickers are fixed to the cap’s peak during the manufacturing process. We do not keep spare stickers and are unable to supply stickers if yours has been removed

How do I know if my New Era Cap is Genuine?
Firstly, ordering your cap from the official New Era Cap website or a New Era Cap store ensures its genuine authenticity. We advise you not to purchase from unofficial sources, particularly auction websites, due to the large quantity of counterfeit New Era products in circulation. We are working continually to remove inferior counterfeit products from circulation. Find out more about Brand Protection